Hmm so it's really meant to be like Facebook or Twitter, an abstract medium that can be used for anything.
But here are a couple examples of why this is cool:
Think your coworkers or clients should blog more? Finding it difficult getting them to actually do so?
Try just sending your coworkers an email with a couple of questions and letting the respond.
You can publish that. Just get their permission, redact sensitive info, and make it live. Your company blog just got way more interesting, and no one hates you for 'making' them write something.
Answering a customer's question that maybe could be public? Add our button to your email:
"Should this conversation be added to our public knowledge base? Yes | No."
Make your users happy by letting them know that yeah, this should have been in the instructions.
With almost zero work, we can reduce your future customer support costs while also improving your SEO and driving customers to your website.
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If you get hired at Google you're probably not spending much time hanging out with Larry and Sergey, so imagine how beneficial it would be for the company culture if you could actually see how they interact with each other, their leadership team, the general public, etc. Use your email to spread the company culture and set a good example for everyone else.
- Slack, Stripe, Google, and Bridgewater have built billion-dollar businesses around internal transparency. Get the same benefits via FWD:Everyone Organizations.
- Share great threads branded under your organization. Use great email conversations from within your company to build awareness of your business and drive traffic to your website.
Share your knowledge with the general public, without having to answer the same questions every week. Use your email to mentor folks in a more scaleable way.
E.g. folks often email me to ask questions about my training guide for lightweight rowing. The vast majority of the time those are questions that can be shared publicly, sometimes with a few light redactions.
If you're a journalist then it takes a long time to produce well-researched investigative journalism. This is an easy way to keep your readers engaged in between your larger projects.
FWD:Everyone can be used to publish conversations with your sources, letters from your readers, conversations between subject experts, etc.